The short answer is yes. Managed services providers (MSPs) are third parties that help you maintain your IT infrastructure to optimize existing processes and prevent downtimes. So if you’re dealing with data, technology, and people, you need an expert to help you manage and secure your IT infrastructure.
You may argue that your business already has an in-house IT staff to take care of your tech, so an outside party is unnecessary. In reality, your on-premises staff have limitations. For instance, they can’t watch your systems 24/7/365, because they need to rest, too. And though you trust them with your IT, they may not be updated with the latest IT knowledge, or they may lack certain skills to handle particular IT issues.
How can an MSP help your business?
Whether you already have assigned IT personnel or not, your business can benefit from an MSP partnership in several ways.
1. The perfect growth match
As your business grows, your technology needs change. A small business can do with a telephone and a receptionist. But when your venture starts to expand and multiple have to be accommodated simultaneously, you must have technologies that can keep up with your needs. Inevitably, you have to hire people to set up and maintain a more complex IT setup.
If you don’t have an IT department, an MSP like Complete Technology can handle your IT demands, so you can focus on growing your business. And if you do have existing IT personnel but they need a helping hand, the more affordable option — especially during an economic slump — is not to hire additional full-time staff but to outsource to an MSP. This allows you to reallocate resources that you would have used for new hires’ salaries, training, and other expenses. Not only that, but IT outsourcing can also boost your company’s productivity.
Related article: 5 Big Ways IT Outsourcing Can Boost Your Company's Productivity
2. All-around expertise
Does your business have the capacity to:
- Keep software updated and patched to thwart security risks?
- Conduct penetration testing to uncover network vulnerabilities before cybercriminals can exploit them?
- Contain, mitigate, and remediate its systems in case of a data breach?
- Get systems back up and running within 24 hours of an unforeseen natural disaster?
- Implement a tried-and-tested business continuity plan?
If you answered no to any of the above, then you must partner with an MSP immediately.
Your in-house IT personnel can work alongside your MSP partner to optimize your systems to the fullest. While your tech support team takes in internal IT requests, your MSP can provide you with robust cybersecurity, automated system monitoring, and remote support, among others.
Or, you can entrust your IT infrastructure to your MSP partner. At Complete Technology, we have a dedicated team of IT specialists that will act as your IT department. Through proactive management, multilayered protection, cyber audits, and other cybersecurity solutions, we guarantee enhanced uptime and maximum productivity.
3. Exclusive insider privileges
MSPs often have exclusive vendor relationships with reputable software and hardware vendors. This means MSPs can get special deals such as discounts or access to services ahead of their release. When you let MSPs negotiate on your behalf, you can guarantee that your business will get deals at the best price and under the most favorable terms.
MSPs also bring their insider market knowledge to the table. Complete Technology’s IT consulting services and vendor management services, for example, gives you the guidance you need to succeed. Our market experts will help you determine which equipment and vendors can best meet your goals, optimize costs, mitigate risks, and offer the biggest return on investment. That’s pro advice coming from one of the 50 fastest-growing companies in Kansas City.
And the best part? You get all of these benefits for a fixed monthly price, giving you total control over your IT expenses.
Enjoy all these benefits and more when you partner with Complete Technology. Download our FREE eBook “20 Signs That Your Business is Ready for Managed Services” to find out how we can further transform your business.