When it comes to your business's IT, the last thing you want is unreliable support, staggering bills, and mediocre IT. When these variables come together, business owners are forced to ask themselves: Should I continue pouring resources into an in-house IT team, or start investing in a managed IT services provider? Both have distinct pros and cons.
If you're a business owner who feels the need to keep most of your operations in house, who can blame you? What you've built is the product of your time, money and hard work. If you're going to outsource anything, you need to know that your contractor truly cares about the success of your business.
Burgeoning business require efficient, full-time support that also handles ongoing system management. One option is a managed IT services provider that is tasked with monitoring and optimizing your system 24/7. Whether the technology provider is assisting from a remote location or on site, it's a far more efficient model for your IT support.
To hire an in-house systems engineer, you need someone with at least 3-5 years experience -- and typically that comes with a $72,000 annual salary. This doesn't include overhead costs associated with other staff members on the payroll. However, it does include taxes, insurance and benefits, as well as per-head IT costs -- bringing the grand total to approximately $85,000-$95,000 per year.
Managed services providers (MSPs), on the other hand, deliver efficient IT support at a much lower rate. Based on the size of your business, MSPs custom-build packages that meet your requirements without breaking the bank. For example, if the package you chose costs $4,500 per month, you'd be paying $54,000 per year. Even if any additional fixed costs associated with managed services providers were to arise, the total cost would still be lower than having to pay in-house staff.
Unlike most in-house IT teams, managed services providers are both highly skilled and experienced in a broad array of fields. With a managed IT services team, there are experts dedicated to specialized areas such as desktop virtualization or data security. This means no more additional staff needs to be hired. And thanks to their experience, when you come across an IT problem you consider unique, chances are your MSP has already seen and dealt with it before -- making for quick and efficient resolution.
MSPs use cutting-edge analytical tools to provide detailed insights into how well your IT is doing and where improvements could be made. This is something that in-house IT teams can't provide. Your business will also benefit from 24x7 application monitoring and management tools. No matter what aspect of managed services you need most, it all comes in a neat helpdesk services package, doubling as a single point of contact when you need assistance.
Maintaining vendor relationships
If your in-house IT staff aren't on a first-name basis with your local Microsoft or Cisco representative, or are clueless about when the latest security patch for your operating system was released, you might want to consider switching to a managed services provider. MSPs work closely with vendors and establish relationships for better prices and contract opportunities. Also, your business will be kept up-to-date with training sessions on the latest cybersecurity risks.
If you are interested in working with a managed services provider but aren't ready to part with your in-house IT team, no problem! Complete Technology will devise an IT strategy that will allow you to do more with less. Get in touch with us via telephone or email, we're always happy to help.