Sr. Systems Engineer

Complete Technology Services is looking for a Systems Engineer to join our growing team!

Complete Technology Services (CTS) is a managed service provider supporting the technology needs of businesses around the Midwest.

The Systems Engineer will be responsible for configuring and supporting the server, network architecture, and cloud of Complete Technology’s growing client base.

Position Overview

Monitor, configure and maintain network data backups and integrity to ensure business continuity and disaster recovery
Ensure Complete Technology meets all Service Level Agreements with customers, both internal and external
Provide superior customer service demonstrating professionalism, helpfulness, and care to all customers
Configuration of new network environments – servers, firewalls, switches, routers, WAPs
Document in real-time all support requests regardless of source, any actions taken, and their resolution in the Complete Technology ticketing system
Mentor and provide technical assistance for support technicians
Other duties as assigned

Qualifications

Experience configuring and maintaining Virtualized Servers on premise and Cloud
Experience configuring and maintaining network switches, routers, firewalls and VPN
Experience configuring and maintaining DNS, DHCP, Active Directory, TCP/IP, routing, and VLANs
Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals
Solid written and oral communication skills
Solid interpersonal and team skills
Solid documentation and reporting skills
Ability to multi-task
Strong organizational, analytical, and prioritization skills
Basic SQL Server experience preferred
Automation (scripting and imaging)
Must have a valid drivers license

Physical Demands

Ability to lift/carry up to 50lb on occasion
Frequent standing, sitting, or walking as tasks demand
May be required to commute to Kansas City metro area client offices on occasion
Occasional travel to client locations outside the Kansas City Metro
Some after hours and weekend work may be necessary
Some 24×7 On Call rotation for client support may be necessary

Education

5+ years’ experience in Information Technology infrastructure support
Associate degree in Computer Science or related discipline or equivalent training preferred.
MCSE
VCP
CCNA/P

Sr. Systems Engineer

Sr. Systems Engineer

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