Desktop Support

Complete Technology Services (CTS) is a managed service provider supporting the technology needs of businesses around the Midwest.

The Desktop Support Specialist is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Kansas City metro area and must provide solutions in a timely manner and document all issues and resolutions.

Position Overview

• Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk
• Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation
• Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management
• Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the KC Metro area
• Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients
• Document all support requests (regardless of source), actions taken, and the resolution.
• Though rare, evening and weekend work and 24×7 on-call rotation is possible depending on client project schedules
• Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned