Account Manager

The Account Manager plays a critical role in achieving ambitious growth objectives.

In this role with an internal technology resource, you will be tasked with supporting and growing a book of business via upselling and cross selling. A successful candidate will be very organized as well as have strong relationship management skills. Responsibilities include but are not limited to:

• Industry Knowledge: Develop a strong understanding of CTS and our products and services in order to communicate the value to the customer. Keeping customers informed of new products and services.
• Relationship Management: Have a strong working relationship with your customers to update/increase information within CRM, keep customers on Maintenance and Support contracts, and help minimize any issues they may have with CTS.
• Administrative: Stay organized by keeping systems up to date with customer information.
• Business Reviews: You will be responsible to scheduling and facilitating business reviews with customers.
• Revenue: Consistently meet or exceed monthly, quarterly, and yearly sales quota goals in accordance with the strategic plan. Accurate forecasting and reporting