Your managed services provider (MSP) is an important part of your business operations. In fact, they may be the most essential services provider you use. IT services are increasingly important in today’s world, and choosing the right IT support provider is more crucial than ever.
As a business owner, you’ve probably already used managed IT services. However, there may come a time when you question whether the company you’re turning to is up to the job. Here are a few telling signs that you need to consider a new MSP.
You’re Experiencing Frequent Unexpected or Prolonged Downtime Events
Your provider is responsible for the health of your IT systems. Of course, there will be times when problems occur. It is crucial that these occurrences be both brief and rare, but if your systems are repeatedly suffering from sudden or prolonged downtime events, there may be problems with your service provider’s ability to monitor and maintain your IT.
Your Provider is More Reactive Than Proactive
Most providers promise to take a proactive approach to monitoring, maintaining, and upgrading your systems. If they really are taking this approach, your problems should be minimal. However, if it seems as though your MSP is constantly reacting to outages or other issues, it may be a sign that they are not properly anticipating your IT requirements.
You Experience Data Loss After an Incident
If and when a cyber security incident does occur, how your provider handles the situation may speak volumes about their dedication to your account as well as their ability to cope with disaster scenarios. Successful backup and recovery plans are a cornerstone of any MSP because your business simply cannot afford to lose business-critical data. And if data is lost and unrecoverable, it may be time to make a switch.
You’re Growing But Your Provider Isn’t
Growth is always on the table for businesses big and small. Growing your business means scaling your operations, and it’s expected that your IT support will grow with you. Many providers promise scalability but are unable to deliver. If everything started off well with your provider but they’ve been unable to keep pace with your growth plan, it may be time to search for an IT partner who can.
You’re Seeing Hidden Costs in Your Bill
Reputable service providers are up-front and transparent about their pricing. Generally, you can count on a set monthly fee that doesn’t change. If your provider recommends an upgrade or addition that will pass on an extra cost to you, they are expected to be upfront about it and not try to hide the cost in your next bill. If you’re seeing hidden fees and upgrade expenses you didn’t approve, you could expect similar scenarios in the future. This is a sign to move on from your current provider.
You Experience Poor Levels of Customer Service
From the sales team to the help desk, communication is key in any business relationship. Your provider should be available to assist you whenever you need it and able to communicate effectively and coherently. In case of any IT-related emergencies, you need fast and clear response to your concerns, and if you’re struggling to get a callback or if response times are slow, they may not be up to the task.
Ready to Switch?
Complete Technology is the premiere provider of managed IT services in Kansas City and the surrounding areas. From network security to on-site tech and help desk support, we offer enterprise-level service for businesses of all sizes.
Whether you’re looking to change providers or interested in what managed IT services can do for you and your business, contact us today and discover the Complete Technology difference.