Network Administrator

Complete Technology Services (CTS) is a managed service provider supporting the technology needs of businesses around the Midwest.

The Network Administrator will be responsible for configuring and supporting the network architecture of Complete Technology’s growing client base.

Monitor, configure and maintain network hardware, software, and processes
Monitor, configure and maintain network data backups and integrity to ensure business continuity and disaster recovery
Ensure Complete Technology meets all Service Level Agreements with customers, both internal and external
Provide superior customer service demonstrating professionalism, helpfulness, and care to all customers
Configuration of new network environments – servers, firewalls, switches, routers, WAPs
Document in real-time all support requests regardless of source, any actions taken, and their resolution in the Complete Technology ticketing system
Provide top tier workstation and network support to external customers
Mentor and provide technical assistance for support technicians
Other duties as assigned

4+ years experience configuring and maintaining Windows 2008-16 servers and Hyper-V servers in a Network Administration or Jr. Administration role
Experience configuring and maintaining VMWare servers6+ years experience in an IT support environment, preferably with hands-on Help Desk experience
Experience configuring and maintaining network switches, routers, firewalls and VPN
Experience configuring and maintaining DNS, DHCP, Active Directory, TCP/IP, routing, and VLANs
Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals
Solid written and oral communication skills
Solid interpersonal and team skills
Solid documentation and reporting skills
Ability to multi-task
Strong organizational, analytical, and prioritization skills
Proven ability to be self-motivated and self-sufficient
Experience configuring and maintaining Enterprise level security, anti-virus and BC/DR
Group Policy Administration preferred
Experience with MS Exchange 2010/2014 and/or Office 365 administration preferred
Basic SQL Server experience preferred
Basic Linux administration experience preferred
Microsoft, A+, N+, and/or S+ certifications preferred
Must have a valid drivers license